Contact YFS Legal
Phone: 07 3826 1599
Or fill in our Make an enquiry contact form below and we will contact you.
YFS Legal Community Centre: 2-4 Rowan Street, Slacks Creek, Queensland
Make a legal enquiry
Feedback and complaints
YFS welcomes feedback and complaints. Feedback is essential for us to continue to improve. We treat your feedback confidentially.
To provide feedback or make a complaint you can:
- tell a YFS staff member or ask to speak to a manager
- ask someone else to contact YFS for you
- call our feedback line on 07 3826 1596 and leave a message
- provide feedback via the online Make an enquiry form on this page.
We will discuss the complaint with you, record it, review it and get back to you with an outcome.
If you’re not happy with how we deal with your complaint, you can contact the YFS Chief Executive Officer (CEO) on 07 3826 1500.
If you’re still not satisfied, you have the right to refer your complaint to the department or organisation that funds your program.
The funders for each program are listed on this page under Complaints and disputes policy. You can also ask us which department or organisation funds your program and you can contact them directly.
For Queensland Government funded programs you can call 13 QGOV (13 74 68) or submit a complaints and compliments form online via the Queensland Government website.
Complaints and disputes policy
Find out more in our Complaints and Disputes Policy.
If you feel that YFS has breached your human rights, please contact us first.
Under the Human Rights Act 2019, you may contact the Human Rights Commission if we do not respond to your complaint within 45 business days (approximately 9 weeks) or if our response is not satisfactory for you.
For complaints relating to unlawful discrimination: Anti-Discrimination Commission Queensland Offices are located in Brisbane, Rockhampton, Townsville and Cairns. Phone: 1300 130 670 (statewide) 1300 130 680 (TTY ) Email: [email protected] Web: www.adcq.qld.gov.au
For any other complaint regarding denial of services contact the Queensland Ombudsman Level 17, 53 Albert Street, Brisbane QLD 4000 Phone: 07 3005 7000 or 1800 068 908 Email: [email protected] Web: www.ombudsman.qld.gov.au
- Housing 1st: Queensland Government Department of Communities, Housing and Digital Economy
- Emergency Relief, Financial Counsellors, Project Hera and Step by Step: Australian Government Department of Social Services
- R4Respect, Responsible Men, SHINE, YFS Legal: Queensland Government Department of Justice and Attorney-General
- Functional Family Therapy – Child Welfare, Intensive Family Support, Assessment and Service Connect, Youthlink, Next Step Plus, Community Youth Response: Queensland Government Department of Children, Youth Justice and Multicultural Affairs
- ParentsNext: Australian Government Department of Education, Skills and Employment
- Get Set for Work: Queensland Government Department of Employment, Small Business and Training
- SHIFT: Queensland Department of Health
- Spark: Department of Prime Minister and Cabinet
- Resolve: Australian Government Department of Industry, Science and Resources
If you’re not sure who funds the service you wish to provide feedback about, please contact us.
- People with Disability Australia: 1800 422 015
- Aged and Disability Advocacy Australia: 1800 818 338
- Speaking up for you (SUFY): 07 3255 1244
- Office of the Public Guardian: 1300 653 187
- Queensland Advocacy Incorporated (QAI): 1300 130 58